This policy explains what personal data the hobbithouse.com.ua website collects, why, who we share it with and how you can control it. It applies to all language versions of the website.
Who processes the data
The data controller is Hobbit House LLC (ТОВ «ХОББІТ ХАУС»), EDRPOU code 44894815, 22 Metalurhiv St, Brovary, Kyiv Oblast, 07406, Ukraine. For any question about your data, email sales@hobbithouse.com.ua or call +380 67 445 6794.
What data we collect
- Requests for a consultation, a quote or a call: name, phone number, region, comment and, if you attached one, a technical brief file.
- Job applications: name, phone number, email, position, experience, city, a link to your CV or the CV file.
- Reviews: name, city, text, rating and a photo, if you added one.
- Chat and voice consultant: the text of your messages and, in voice mode, the audio, which is sent for speech recognition and not stored as a recording.
- Technical data: IP address and the country derived from it, browser language, the page the request was sent from, and advertising tags (UTM).
- Visit statistics (unless you have turned off analytics cookies): pages viewed, scroll depth and referral source.
We do not ask for or collect passport or payment details or health information. Please do not send them through the forms or the chat.
Why we use it
- To respond to your request, calculate the cost and prepare a commercial proposal — steps taken at your request before a contract is concluded.
- To consider your job application — with your consent.
- To publish your review — with your consent, after a moderator has checked it.
- To improve the website and our advertising — our legitimate interest; you can refuse analytics and marketing cookies at any time.
- To protect the website from spam and abuse — our legitimate interest.
Who we share it with
Only the company employees who handle requests can see the data. To run the website, we use services that process data on our behalf:
- website and database hosting (Replit, Google Cloud);
- a CRM system and Telegram — to notify managers of new requests;
- email — to deliver requests;
- Anthropic (Claude) and Google (Gemini) — for the chat consultant's answers and speech recognition;
- Google Analytics — visit statistics (unless you have turned off analytics cookies);
- Google reCAPTCHA — protection of forms against bots, if enabled;
- YouTube and TikTok — to show videos (YouTube runs in cookie-free mode until you press play; TikTok loads after a click).
Some of these services are located outside Ukraine, including in the EU and the USA. We do not sell personal data or share it with third parties for their own advertising.
Cookies and local storage
- Necessary (work without consent):
hh_consent— your cookie choice;hh_lang— the website language;nti_vsig— lets the consultant remember your conversation. - Analytics (on, can be turned off):
_gaand_ga_*— Google Analytics;hh_visitor_idin the browser's local storage — an anonymised identifier for referral statistics. - Marketing (on, can be turned off): Google Tag Manager with Google Ads tags and Binotel call tracking, Meta Pixel.
You can change your choice at any time with the "Cookie settings" button at the bottom of the page.
How long we keep it
Requests, chat history with the consultant and customer data — for as long as we work together and for three years after the last contact. Job applications — up to one year. The technical log of request delivery — 90 days. Published reviews — until you ask us to remove them.
Your rights
Under the Law of Ukraine "On Personal Data Protection" and, for visitors from the EU, the EU General Data Protection Regulation (GDPR), you can: find out what data we hold about you; have it corrected; request its erasure or restriction of processing; withdraw your consent; object to processing; and receive your data in a convenient format. Email sales@hobbithouse.com.ua and we will reply within 30 days. You also have the right to complain to the Ukrainian Parliament Commissioner for Human Rights or to the data protection authority of your country.
Security
The website works over a secure HTTPS connection. Only authorised employees have access to requests and CVs; CV files are kept in private storage.
Changes
We may update this policy. The current version is always published on this page.
Version of 14 October 2026.